MUSICWORLD TERMS & CONDITIONS
TERMS OF PAYMENT
For orders placed using a Credit or Debit card, the payment card will be debited once the order is confirmed. The vendor reserves the right to reject payment by credit or debit card. Direct bank transfer is recommended when payment by card is not possible or not accepted. The vendor only accepts purchase orders on 30-day credit terms from recognized educational establishments and government departments. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received.
SHIPMENT OF ORDERS
The vendor shall not be bound by a contract of sale until the customer has received the goods. As indicated on the product page, delivery dates are provided as an estimate only – the vendor will use its best endeavors to comply with the date named for delivery. Many products are held in stock by the vendor, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. The vendor reserves the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.
GOODS DAMAGED IN TRANSIT
Any goods received by the Customer that have suffered damage in transit must be reported to the Vendor as soon as possible, and at the latest within 14 days of receiving the goods.
The Vendor will collect damaged goods from the Customer and deliver replacement goods as quickly as possible at its own expense.
The Vendor accepts responsibility for the condition of the goods until they are delivered to the Customer, so any damage or breakage en route is in the Vendor’s responsibility, but if something happens after it has been delivered to the Customer, the Customer’s dedicated safe place or the Customer’s nominated neighbor, is the Customer’s responsibility, and the Vendor cannot accept any liability for damages.
The Vendor will not accept any responsibility for goods damaged in transit if the customer reports the damage more than 2 days after receiving the goods.
The Vendor will reimburse reasonable return costs should the Customer be able to provide independent proof that the damage is attributable to the Vendor or its instructed courier.
If despite appropriate and secured packaging, the Customer’s returned goods are damaged during transit from the Customer to the Vendor, the Vendor will take responsibility if the collection and delivery have been arranged and facilitated by the Vendor.
DDELIVERY OF THE INCORRECT ITEM
Any goods received by the Customer that the Customer considers as the incorrect delivered goods must be reported to the Vendor as soon as possible, and at the latest within 2 days of receiving the goods.
The Vendor will collect incorrect goods from the Customer and deliver replacement goods as quickly as possible at its own expense.
The Customer has a responsibility to return the incorrect item or any item that has been accidentally delivered to the Customer by the Vendor without order or payment.
If the Customer doesn’t return it, the Vendor will charge the Customer the full cost of the item.
Customer Responsibility:
It is the customer’s responsibility to provide accurate and complete information during the warranty registration process. Music World reserves the right to reject warranty claims that are incomplete, inaccurate, or submitted beyond the specified timeframe.
Contacting Customer Service:
For enquiries regarding warranty coverage, repair services, or any other concerns related to your purchase, please contact our customer service team on our website at https://musicworldpk.com/information/contact/ or call us on 03248982828. Our dedicated support staff is available to assist you promptly and professionally.
Proof of Purchase:
Proof of purchase, in the form of a sales receipt, must be retained, as it is necessary for warranty coverage. Failure to provide such proof of purchase will void this Warranty.
