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Warranty Policy

At Music World, we strive to offer high-quality products and services to our customers. We understand that purchasing products online can be a significant investment, which is why we offer warranties on select items to give you peace of mind. Please take a moment to review our warranty policy to understand how it applies to your purchase.

1. Warranty Coverage

Our warranty covers defects in material and workmanship under normal use for a specific period from the date of purchase, depending on the product. The exact warranty period for each product will be specified at the time of purchase or on the product description page.

  • Defective Items: If you receive a defective product, please contact us within the warranty period to initiate a return or exchange. We will cover the cost of returning the item for inspection.

  • Replacement or Repair: If the product is found to be defective due to a manufacturing fault, we will either replace the product or offer a repair, depending on the nature of the defect.

2. Warranty Exclusions

Our warranty does not cover the following:

  • Damage Caused by Misuse: Any damage resulting from improper handling, misuse, or unauthorized repairs is not covered under our warranty.

  • Wear and Tear: Normal wear and tear, including but not limited to scratches, dents, and fading, is not covered.

  • Accidental Damage: Damage caused by accidents, such as drops, spills, or exposure to extreme conditions (water, heat, or cold), is excluded.

  • Third-Party Modifications: Any product that has been modified, repaired, or tampered with by unauthorized third parties is not eligible for warranty coverage.

3. How to Claim a Warranty

To file a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at Worldmusic534@gmail.com or call us at 03248982828 with details about the product and the issue you are facing. Please provide proof of purchase (invoice or order number) when contacting us.

  2. Return Authorization: Our team will review your claim and, if applicable, issue a return authorization. You will be provided with instructions for returning the product, including shipping details.

  3. Inspection: Once we receive the product, our team will inspect it to determine if it meets the warranty criteria. If the defect is covered by the warranty, we will proceed with a repair or replacement.

  4. Resolution: Depending on the outcome of the inspection, we will either send you a replacement or provide a repair. If a replacement is unavailable, we will offer a refund based on the original purchase price.

4. Warranty Period

The warranty period will vary depending on the product category and brand. Below is a general guideline:

  • Electronics and Gadgets: 1 Year
  • Accessories and Consumables: 6 Months
  • Other Products: 2 Years

5. Refund Policy for Warranty Claims

In the event that a product is deemed defective and cannot be repaired or replaced, we may issue a full refund based on the original price of the item. Refunds will be processed through the original payment method used for the purchase.

6. Shipping Costs

  • Return Shipping: If a product is found to be defective and is eligible for warranty coverage, we will cover the return shipping costs.
  • Shipping for Non-Defective Claims: If the product is not covered under warranty, the customer will be responsible for the shipping costs of returning the item.

7. Limitations of Liability

While we strive to ensure that our products meet the highest quality standards, Music World is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use the product. This includes any loss of data, revenue, or profit.

8. Changes to Warranty Policy

We reserve the right to modify or update this warranty policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions about our warranty policy or need assistance with a warranty claim, please contact our customer support team:

Address: Liberty Market, Habibullah Building 40 Commercial GF
Contact Number: 03248982828
Email: Worldmusic534@gmail.com
Website: https://musicworldpk.com/

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